FAQ

We have collected the answers to a number of frequently asked questions below, and we hope this might be helpful to you, should you have questions of your own:
Are the vehicles available for hourly rental?
Our cargo vans can be rented by the hour, between 08:00 and 16:00 hrs on weekdays.
How do you define "half day rental"?
Half day rental is avaiable Monday through Friday, either from 08:00-16:00 hrs or 16:00-24:00 hrs. For half day rentals from 16:00 hrs, you may keep the car until 08:00 hrs the following morning.
What is the own risk charge (deductible) in case of damage to the car?
The nature of the rental car business means is that we unfortunately experience quite a few instances of damage to the cars. Therefore, our deductible amounts are as high as 30.000 to 50.000 NOK, depending on the vehicle category and size.
 It is possible to reduce the deductible amount for a small daily fee, e.g. NOK 100-125 per car per day. The deductible will then be reduced to NOK 6.000 for passenger cars, NOK 8.500 for cargo vans and NOK 10.000 for the largest trucks.
How do you handle deposits?

Customers who do not have a credit or invoice agreement with us are required to provide a deposit prior to renting a car. We do this by reserving an amount equivalent to the rental amount, with the addition of an amount to cover extra expenses, on the customer's credit card. The reserved amount is never actually withdrawn from the customer's account, but until the rental is completed and paid, the amount will not be accessible. Due to a small delay in our receiving information about automatic toll charges, we normally need 1-2 days to settle your account after the car is returned. When we have debited your card with the correct amount covering rental, toll charges and fuel, the remaining amount reserved will be released. It may take another day or two for your bank or credit card company to release the amount so that it is made available for your use.

We settle accounts within 48 hours after receiving the car back from rental. Even if the reserved amount is never withdrawn from your account, it may sometimes take longer than 1-2 days for the amount to become available to you. This has to do with the bank's or credit card's system, and is not something we can influence. Should you experience such a delay, you need to get in touch with your bank or credit card company.

How do you define "weekend rental"?
Weekend rental is available from Friday at 16:00 hrs until Monday at 09:00 hrs.
Do I need a credit card to rent a car?
Yes, and this is an absolute requirement. Our insurance company instructs us to only accept credit cards (no cash) as deposit when renting out cars. The only exception is made for companies which have established an invoice agreement with us.
Are you open on weekends?
We are open both Saturdays and Sundays. Saturdays from 08:00-12:00 hrs and Sundays from 09:00-12:00 hrs. Please note that we are also open on several public holiday, check our opening hours for up-to-date information. 
How large a car can I drive with a regular Norwegian category B driver's licence?
Thew weight limit for a driver's licence category B is 3.500 kg. In volume, the largest category B car is a 19m3 cargo van. This is a small truck which can take up to 850 kg cargo. In our booking system this car is a category V3 car.
Are the rental cars supplied with Autopass toll road tags?
All our cars are supplied with Autopass toll road tags. The toll road charges will be debited to your rental agreement in arrears. Please note that the tags only cover Oslo and Bærum. If you pass toll roads outside the Oslo area, you should pay manually. Check our rental conditions for more details.
Can I return the car outside you opening hours?
Yes, we have several spots where you can park the car if you return it after hours. We will show you where on a map when you pick up the car. After parking the car, you need to drop the key in our key deposit. At Bislet this is located on the wall a few metres to the left of our garage in Sporveisgaten. At Sogn there is an slot at the side of our small office building where you can drop the key.
Can I get the car delivered to Oslo Airport Gardermoen?
Airport delivery or drop-off is available at an extra cost. The current price is NOK 900,- each way.